DAYTON — The Dayton Power and Light Company (DP&L), ranks ninth in the Midsize Midwest Electric Utility segment, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction Study SM.
DP&L’s 681-point overall customer satisfaction rating represents a 19-point improvement from last year’s survey. The company’s strong improvements year-over-year outpaced the midwest midsize average. Areas with significant increases included communications (up 26 points), corporate citizenship (up 26), billing and payment (up 19) and price (up 21).
“The DP&L team challenges itself every day to provide the safest, most reliable power possible. But we’re not satisfied stopping there. DP&L people are personally committed to provide each of our 515, 000 customers throughout West Central Ohio a first-rate customer experience with every interaction,” said DP&L President and CEO Tom Raga. “This recognition is proof positive that our customer-focused efforts are making a difference for the people we serve. I couldn’t be more proud of the entire DP&L team.”
The 2016 study evaluated 137 electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.